Legal

SMS Terms & Conditions

Last updated 2 August 2026

1. About the programme

Juicy Solutions Staff Alerts is a recurring text message programme that delivers operational and emergency notifications to staff and authorised personnel of Juicy Solutions Limited. Messages may be sent using an automatic telephone dialing system. By signing up, you agree to these terms.

2. How you opt in

You join the programme by submitting the form on our Staff Alerts sign-up page and ticking the box agreeing to receive text messages. That box is never pre-ticked. We record the date, time, and exact consent wording shown to you at the moment you signed up.

Consent to receive text messages is not a condition of employment or of any purchase.

After you sign up, you will receive one confirmation message.

3. Message frequency and cost

Message frequency varies with operational activity. In a quiet month you may receive only a handful of messages; during an active incident you may receive several in a single day. Message and data rates may apply according to your plan with your mobile carrier, and international rates may apply if you are roaming. Juicy Solutions does not charge you for these messages.

4. How to opt out

Reply STOP to any message from the programme at any time. We will send a single confirmation message and then stop all texts to that number. We also honour END, CANCEL, UNSUBSCRIBE, and QUIT.

If you cannot reply to the sending number, you can still opt out. Messages to Trinidad and Tobago handsets are sent from an international number, and depending on the route your reply may not reach us. We may also use an alphanumeric Sender ID, which cannot receive replies at all. In either case, email contact@juicysolutionstt.com or call +1 (868) 768-3655 and we will remove your number. We action these within one business day, and we treat an email or call as equivalent to a STOP reply.

To rejoin, reply START, ask us, or sign up again on the sign-up page.

5. How to get help

Reply HELP to any message for programme information and contact details. You can also reach us at contact@juicysolutionstt.com or +1 (868) 768-3655.

6. Carriers, routing, and delivery

The programme is supported by major carriers serving Trinidad and Tobago, including bmobile and Digicel, and for staff outside the country by major carriers in their region including AT&T, Verizon Wireless, and T-Mobile in the United States.

Messages to Trinidad and Tobago handsets are sent through our messaging provider from an international number, and may in future be sent from an alphanumeric Sender ID. This means the sender may appear as a foreign number or as a name rather than a local number, and that replies to it may not reach us. Section 4 explains how to opt out without replying.

Carriers are not liable for delayed or undelivered messages. Delivery depends on effective transmission by your wireless provider and is outside our control. Because these are emergency-capable alerts, do not rely on text messaging as your only means of receiving urgent information.

7. WhatsApp messages

If you separately opted in to WhatsApp when you signed up, the same alerts may be delivered to WhatsApp through Meta’s business messaging service, subject to Meta’s terms and privacy policy. WhatsApp delivery is optional and independent of your text message enrolment. Reply STOP in the WhatsApp conversation to turn it off without affecting your text alerts.

8. Automated calls

If a high-priority alert is not acknowledged, we may place an automated voice call to the same number so that urgent information is not missed. Opting out of text messages by replying STOP also ends these calls.

9. Your phone number

You confirm that the number you provided is yours and that you are authorised to receive messages at it. If you change or give up that number, tell us promptly so that we do not message its next owner.

10. Privacy

Our Privacy Policy describes what we collect and how we handle it. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes, and text messaging opt-in data and consent are never shared with any third parties.

11. Changes to these terms

We may update these terms and will change the date at the top of this page when we do. Material changes affecting how we message you will be communicated to enrolled staff.

12. Contact

Juicy Solutions Limited
11 Adventure Road, Point Fortin, Trinidad and Tobago
Email: contact@juicysolutionstt.com
Phone: +1 (868) 768-3655